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Happiness is... being a Hyde customer
Thursday, 1 April 2010
A new suit of sails should be a joy, giving you that extra boost in performance and pride in your boat… as many customers of Hyde soon discover…
As well as the skills of its workforce, Hyde prides itself on its customer service, and it's always satisfying when yet another customer goes away happy. Michel Zuffellato and Victoria Kuzyk, from Canada, were so delighted with their new sails that they sent us a host of photographs together with their thanks, enthusing: "The shapes are perfect, but what impressed us even more was the superb workmanship, with much attention to detail."Michel added: "Doing business with Hyde sails was a total pleasure, starting with quick and efficient communication with you, a very competitive pricing, prompt delivery as promised, perfect sail shapes to fit our boat and finally flawless workmanship, exceeding our expectations."
Michel and Victoria's 39ft 'Neige D'ete' is a Corbin 39'. She was designed for long distance cruising, since her launch in 1991 the couple have sailed over 50,000 miles, flying back home to Canada in the summer months. Michel explains: "One of my recent modifications, was to add a second Harken furler up on the bow so we can use two headsails wing on wing with spinnaker poles, during long downwind passages. This was the reason for ordering two Yankees. One light Yankee of 125 per cent, used up front for very light wind conditions and also furled a little to match the size of the working Yankee, while downwind. The regular Yankee is on the second furler, just behind the light Yankee. I found that all three sails have an excellent shape and I was able to point closer to the wind compared to our previous sails."
Michel and Victoria spent the first 10 years they had the boat in the Caribbean waters visiting the eastern US, the Bahamas, Cuba, Mexico and more. Then in 2001 they set sail for Australia via the Panama Canal. Michel recalls: "After three weeks in the Galapagos Islands, we departed for the 3,000 mile South Pacific crossing. After three months around the French Polynesian waters, we headed for New Zealand with many stops along the way. Our next visit was Australia where we ended up staying a couple of years. Next destination was South East Asia, including Indonesia, Singapore and finally Malaysia." This year they are planning to sail mainly in the two Malaysian provinces of Sarawak, while next year they plan to explore more of the north and eastern part of Borneo island and some of the Philippines.
Hyde's Paul Austin said: "It is always nice hear comments from happy customers especially when you have never met them, or even seen the boat until you get a photo of it using our sails. This order was dealt with purely by email with, I believe, just one phone call to Malyasia. It proves that Hyde Sails' technical experience, efficient communications between staff and the sail loft and our commitment to customer service all works extremely well."
For more information on Hyde Sails and what they can do for you, contact Paul Austin (T: +44 (0) 7801 907458) or email:paulaustin@hydesails.co.uk
Labels: sailing
posted by Hyde Sails at
06:04
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